The first time you log into your account, you’ll be greeted with a prompt to create your first survey; give that button a click!
On the next screen, you’ll be prompted to give your survey a title and an optional description. These are for your reference only, and your respondents will not see them while completing your survey. For this tutorial, I’ve decided to create a customer feedback survey to be used in-store at one of my coffee shops.
When you’re happy with your survey’s name and description, click ‘Create New Survey’.
Next, you’ll meet our simple, drag and drop survey builder. You’ll be looking at the ‘Storyboard’view of your first survey - let’s make it a little less empty! Start by clicking the ‘Start Page’ button in the top left and dragging it to the center of your screen.
The start screen will be the first screen your respondents see after clicking a link to your survey on any device, and also the first page displayed when the survey is opened using the Responster app on a tablet or phone. Go ahead and give your survey a name, description, and/or logo image if desired.
Good information to include in the description might be the purpose or length of time the survey should take to help encourage participation. Don’t worry about colors or design just yet, you’ll have plenty of time to get your survey looking spiffy later on.
When satisfied, click the ‘Go back to my storyboard’ button in the top left corner to start adding some questions!
Drag a ‘Question’ to the middle of your screen and you’ll be greeted with a range of questions types to choose from.
The best question type for your needs will vary, but feel free to experiment and see which make the most sense for the information you want to collect. For my survey, I’m going to start out with a simple multiple choice question.
Next, you’ll be able to fill out your question, and also customize possible responses. At any time, you can remove or customize the behavior of individual responses by clicking the drop down arrow to its right.
Choosing to ‘Add question logic’ will give you the ability to create advanced behaviors for a response. For example, you might send respondents to specific follow-up question or end the survey early if they choose a certain response.
This functionality unlocks a lot of possibilities for collecting custom, actionable feedback, but I’m going to keep things simple for the purposes of this guide and opt to not use any question logic behaviors for the time being. Let’s click ‘go back to my storyboard’ and add another question.
This time, I’m going to add a ‘Smileys’ question. By default, a happy and sad smiley are displayed, but I want to create a scale to gauge satisfaction rather than a two-answer system; this is where the ‘Options’ button comes in. On any page in the builder, you can click the green circle in the top right corner to view additional customization options.
Here, I can change the number of smileys in the scale, and end up with what you see below. Nice.
You can make your surveys as long, short, simple, or complex as you like, but I’m going to call my coffee shop survey good with two questions. The last step, then, is to ‘Go back to my storyboard’ and add an end page. Just drag and drop the orange ‘End Page’ button to the middle of your screen, as you’ve done before to add your questions and start screen.
Here, you can add a heading and subheading to the page which will be displayed one a respondent finishes your survey. When you’re done, head back to the storyboard and you should see something like this: